Frequently asked questions about shipping parcels
from the US and Ukraine to Israel

Answers to the questions ADR Cargo customers ask most often: shipping costs and delivery times from the US and Ukraine to Israel, shipping rules, customs and insurance.

General questions

What does ADR Cargo do?

Since 2014, ADR Cargo has been shipping parcels and cargo from the US and Ukraine to Israel. We carry online purchases, personal belongings, documents and commercial cargo. Shipments depart twice a month, we deliver parcels to the recipient's address, and you can pay on delivery. Parcels can be insured.

Which cities in the US and Ukraine can I ship a parcel to Israel from?

From any city in the US or Ukraine. You just need to get the parcel to an ADR Cargo warehouse: in Brooklyn (New York) for the US, or a Nova Poshta branch in the Lviv region for Ukraine. The sender pays for delivery to the warehouse, and we take it from there. You'll find the exact warehouse addresses in the answers on how to ship a parcel from the US and from Ukraine.

Do you deliver parcels to the recipient's door in Israel?

Yes. Delivery to the recipient's address in Israel is already included in the price, so there's nothing extra to pay. There's no need to pick the parcel up yourself.

How to send a parcel

How do I ship a parcel from the US to Israel?

Shipping a parcel from the US to Israel takes three steps:

  1. Send the parcel to the ADR Cargo warehouse: 3172 Coney Island Avenue, Suite 10-7267, Brooklyn, NY 11235. Representative's phone: +1 718 832 1578.
  2. Fill out the application online at application.adrcargo.co.il.
  3. Your parcel will go out with the next shipment and be delivered within 7–10 business days. You can pay on delivery in Israel.

How do I ship a parcel from Ukraine to Israel?

Shipping a parcel from Ukraine to Israel takes three steps:

  1. Send the parcel via Nova Poshta to branch No. 1: Lviv region, Zapytiv, 234 Kyivska St. (Львівська обл., смт Запитів, вул. Київська, 234). Recipient: Leo Delivery LLC (ТОВ «Лео Делівері»), EDRPOU code 41894660. Representative's phone: +38 096 316-33-15.
  2. Fill out the application online at application.adrcargo.co.il.
  3. Your parcel will go out with the next shipment and reach the recipient within 7–10 business days. You can pay on delivery in Israel.

How do I fill out a shipping application?

Fill out the application after you've sent the parcel to the warehouse — online at application.adrcargo.co.il, where you can also download a template. List the exact contents and the declared value of the items: this information is passed on to Israeli customs. ADR Cargo is not responsible for errors in the description of the contents. If a third party fills out the application, it must be agreed with the recipient.

Can I order from US online stores and have it delivered to Israel?

Yes. Place your order and enter the ADR Cargo warehouse in Brooklyn as the shipping address, then fill out an application. That's how our customers order from Amazon, Macy's, Nordstrom Rack, Ralph Lauren, Victoria's Secret, The North Face, Columbia, Levi's, UGG and other US stores. Before ordering, check the quantity limits for new items.

Prices and payment

How much does it cost to ship a parcel from the US or Ukraine to Israel?

The price depends on weight and is the same for the US and Ukraine. Sample ADR Cargo rates:

  • documents — 300 ILS;
  • up to 2.99 kg — 345 ILS;
  • 5–5.99 kg — 510 ILS;
  • 10–10.99 kg — 760 ILS;
  • 20–20.99 kg — 1,360 ILS.

Each additional kilogram costs about 60 ILS. Prices exclude VAT. The calculator will show the exact amount, and the full rate table is in the price list.

What is volumetric weight and how does it affect the shipping cost?

Volumetric weight reflects the size of the box: length × width × height in centimeters, divided by 5000. The cost is based on whichever is greater — the actual or the volumetric weight. For example, a 50×40×30 cm box weighs 5 kg, but its volumetric weight is 12 kg, so shipping will cost 880 ILS instead of 510. That's why it pays to pack tightly, without empty space.

What is included in the shipping cost, and what is paid separately?

The price includes international shipping of up to 40 kg and delivery to the recipient's address in Israel. Paid separately:

  • delivery of the parcel to our warehouse in the US or Ukraine;
  • customs fees and taxes in Israel, if any apply;
  • VAT on commercial shipments;
  • insurance, if you choose it.

How much does it cost to send documents from the US or Ukraine to Israel?

Sending documents costs 300 ILS, including delivery to the recipient's address in Israel. Documents go out with the next regular shipment and are delivered within 7–10 business days. You can pay on delivery.

When and how do I pay for shipping?

You can pay for shipping when you receive the parcel in Israel — there's no need to pay in advance. The only thing paid up front is delivery to our warehouse in the country of origin. Customs fees, if any, are paid according to the customs broker's invoice.

Delivery times, departure dates and tracking

How long does a parcel take from the US or Ukraine to Israel?

Delivery takes 7–10 business days from the departure date. A parcel goes out with the next shipment after it arrives at the warehouse and you've filled out the application. If the application is submitted later, the parcel will go out with the following shipment.

How often do shipments depart, and when is the next one?

Shipments from the US and Ukraine to Israel depart twice a month, on the same dates from both countries. The upcoming dates are always listed on our home page. To catch the next departure, send your parcel to the warehouse and fill out the application in advance.

How can I track my parcel?

ADR Cargo posts shipment status updates in its WhatsApp community and Telegram channel (updates are in Russian). Subscribe to follow your shipment's progress. For a specific parcel, you can message a manager on WhatsApp.

What you can and can't send

What is the maximum weight of a single parcel?

One piece can weigh up to 40 kg (actual weight). If you have more, you can send several boxes. Keep volumetric weight in mind: for a large, light box it may be higher than the actual weight.

What can I send to Israel with ADR Cargo?

You can send any permitted goods: documents, online purchases, personal belongings, cosmetics, dietary supplements, small household appliances, auto parts, varnishes and liquids. New items, supplements and food each have their own limits. Before shipping, check the list of prohibited items.

What items are prohibited from shipping to Israel?

ADR Cargo does not accept:

  • weapons, ammunition, explosive and flammable substances;
  • gases, aerosols and gas cylinders;
  • batteries and accumulators, including lithium ones, and devices containing them;
  • alcohol and alcohol-containing liquids;
  • cigarettes, heat sticks and tobacco;
  • medicines, narcotic and psychotropic substances;
  • perishable food and beverages, live animals, plants and seeds;
  • cash and bank cards with a positive balance;
  • antiques, works of art and books published before 1961.

The full list is on the prohibitions and restrictions page.

How many items can I put in one parcel?

Limits for new items:

  • no more than 30 items per parcel and no more than 5 of the same item;
  • dietary supplements — up to 15 units, no more than 5 of the same item, in original packaging only;
  • food — up to 3 kg, plus up to 2 kg of meat products separately (see the answer about food).

There are practically no quantity limits for used personal belongings.

How do I ship personal belongings from the US or Ukraine to Israel?

Personal belongings are shipped like a regular parcel: through our warehouse with an online application. There are practically no quantity limits for used items, and you can declare them at up to $75 in the application. A parcel like that is duty-free. For a large volume of belongings — for example, when moving — a container from Ukraine is the better option.

Can I send food from Ukraine or the US to Israel?

Yes, permitted food can be sent in original packaging — up to 3 kg per parcel. Meat products can be sent in addition — up to 2 kg, vacuum-packed only; they don't count toward the 3 kg limit. Anything over the limit will be returned or disposed of. Perishable food, beverages and alcohol cannot be shipped.

Can I send medicines and dietary supplements to Israel?

Medicines are not accepted for shipping. Dietary supplements are allowed: in original packaging, up to 15 units per parcel and no more than 5 of the same item.

Can I send a phone, laptop or other device with a battery?

Under current rules, batteries, accumulators and devices containing them are not accepted. Small household appliances without a battery can be shipped. If in doubt, message a manager before shipping.

Customs and taxes in Israel

Do I have to pay customs duty and VAT on a parcel in Israel?

Parcels worth up to $75 enter Israel duty-free. Above $75, you'll be charged 18% VAT, a tax depending on the type of goods, and an airport computer fee of about 60 ILS. Customs clearance is also charged:

  • parcels worth $75–500 — 96 ILS;
  • $500–1,000 — 196 ILS;
  • over $1,000 — 296 ILS, plus a power of attorney for the broker (250 ILS) and VAT.

Who handles customs clearance for my parcel, and who pays for it?

Customs clearance in Israel is handled by a customs broker. Fees and taxes are paid by the customer — the recipient or the sender — once the broker issues an invoice. ADR Cargo is not responsible for customs clearance or charges under Israeli law. That's why it's important to state the parcel's contents and value accurately in the application.

Insurance and claims

Can I insure my parcel, and how much does it cost?

Yes, insurance is optional. For parcels worth up to $100 it costs $5; above $100 it's 5% of the declared value stated in the application. The insurance cost is added to the shipping cost.

What should I do if my parcel arrives damaged or gets lost?

If your parcel is insured and arrives damaged, draw up a damage report right away and take photos. In the report, describe the damage to the goods and packaging, any missing items and the parcel's actual weight. If an insured parcel is lost, the declared value is compensated; if it's damaged, compensation ranges from 10% to 100% depending on the damage. Submit your claim through the contact form on our website — claims are reviewed within 10 business days. Full rules are in the instructions. You can add insurance when creating your parcel at application.adrcargo.co.il.

Container shipping and commercial cargo

Can I ship large cargo or belongings when moving from Ukraine to Israel?

Yes — we offer container shipping for personal belongings and commercial cargo from 1 m³ on the route Odesa → Constanța → Israel. Prices:

  • customs clearance of the cargo in Ukraine — $150;
  • 1 m³ — $550, 2 m³ — $1,000, 3 m³ — $1,350;
  • each additional m³ — $450.

Port fees and taxes in Israel are paid separately: approximately 800 ILS per m³ for personal belongings. Delivery to the address is calculated separately. Ask a manager about the next container departure.

Do you ship commercial cargo to Israel?

Yes. Commercial cargo can be shipped as a parcel from the US and Ukraine, or by container from Ukraine. VAT is added to the shipping cost of commercial cargo. For container shipments, customs clearance of commercial cargo costs 500 ILS, and a physical customs inspection, if required, costs another 500 ILS.

Didn't find your answer? Contact our managers.
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